At
the 2013 Google I/O it was announced that a new communications solution
called Google Hangouts. Coinciding with the announcement was the
release of the service, it is now possible to use Google Hangouts across
multiple platforms including Google+, Gmail, Chrome extension, Android
and iOS. Google Hangouts replaces Google chat / Gchat / Google Talk and
allows everyone to communicate together that are using Google messaging
solutions.
But
hold the phone... there is something missing... Google Voice for one,
but this integration is more of a wishlist feature, so far what Hangouts
is unifying is instant messaging type services, not SMS and other
telephony.
Number
two, the most strange. The Google+ messenger. The Google Plus app for
Android and iOS has always included it’s own communications client. If
you look into it, you will find it’s nearly identical to Google
Hangouts, it’s centered around conversations instead of contacts, it
includes the same cloud based group chats, notifications for who is
currently in the chat, who is typing, ability to start a video chat
“hangout”; features in parallel with the new Google Hangouts. There is
one clear issue. Apparently Google+ Messenger is the odd man out, as of
now it does not integrate into the Google Hangouts “unification” effort, in
fact, it’s completely segregated.
Despite
being able to start a “hangout” in Google Plus Messenger, it is not a
part of Hangouts. Even though both include Google+ circles they are not
interoperable. Why is Google Plus Messenger still separate from Google
Hangouts? Isn’t the segregation of Google’s instant messaging solutions
the entire genesis for Google Hangouts? Why leave this fragmentation? Is
an update to integrate them together forthcoming? I certainly hope so.
Currently
the Google Plus Messenger function can be found in the Google+ Android
app and the Google+ iOS app only. There is no website integration, no
desktop client and no unification into the Google Hangouts communications solution. If you start a conversation with friends and
family in these apps, there is no way to continue this conversation while
away from your device. It’s locked into the mobile space entirely.
Making it even more limited than Google Talk ever was. At least with
Google Talk you could go from mobile to web and continue your
conversation, something that Hangouts has only improved. With Google+
Messenger for Android and iOS those conversations are stuck right where
they started.
There
has been no official word on when integration is coming, no talk as to
why it wasn’t part of the original unifying effort. Until this happens
Google’s communication solutions will remain fragmented and short of the
Hangouts vision as it was introduced.